Which three components make up the routing in Amazon Connect?

The correct answer highlights three essential components that are fundamental to how routing works in Amazon Connect: queues, routing profiles, and contact flows.

Queues are critical in managing incoming customer contacts, as they determine how contacts are prioritized and assigned to available agents. They act as a holding area for contacts until an agent becomes available to address them.

Routing profiles define the set of capabilities an agent has and determine which queues they can receive contacts from. This means that through routing profiles, you can tailor an agent's availability and handling based on their skills and the needs of the customers.

Contact flows control the overall experience for the caller, guiding them through the routing process based on predefined parameters and handling options. They dictate how contacts move through the system and establish the path that a contact will take, whether that involves going into a queue or being directed to a specific agent.

Each of these components works together to facilitate effective communication and management of customer interactions, ensuring that customers are routed to the right agent based on the established criteria in Amazon Connect.