Service Cloud Voice Accredited Professional Practice Test

Maintaining data consistency between VoiceCall records and other Salesforce records is essential for accurate reporting and effective decision-making. Syncing data through Lambda functions is the most effective approach because it allows for real-time data processing and integration between systems. Lambda functions can automate the synchronization of data, ensuring that any updates or changes in VoiceCall records are immediately reflected in related Salesforce records.

This method minimizes the potential for human error, which can occur with manual entry of call details, and ensures that data is consistently updated without the need for frequent system updates or scripts that might automate calls but do not address data synchronization directly. Regular system updates may improve overall performance and functionality but do not specifically address the critical need for real-time data consistency between VoiceCall records and other Salesforce data. Thus, syncing through Lambda functions is the best practice for maintaining that consistency.