Which three AWS services integrate with the Amazon Connect contact flow?

The integration of AWS services with Amazon Connect contact flows allows for the enhancement of customer interactions and the automation of various functions. Choosing Lambda, Lex, and Polly as the correct answer highlights their specific roles in creating an intelligent and responsive contact center environment.

Lambda is crucial for serverless computing, enabling the execution of backend code in response to events without the need for managing servers. This capability allows for dynamic processing in contact flows, such as fetching data, making real-time decisions, or executing business logic based on incoming calls or chat sessions.

Lex serves as the natural language processing (NLP) service that enables the creation of conversational interfaces. By integrating Lex with Amazon Connect, businesses can automate customer interactions through voice or text chatbots, enhancing self-service options and improving customer experience.

Polly, as a text-to-speech service, enriches the voice experience by converting written text into natural-sounding speech. This allows contact flows to deliver personalized and engaging audio prompts, improving the interaction quality with customers.

While the other options contain services that may have their own applications, they do not align as closely with the direct purpose of enhancing the Amazon Connect contact flow.