Which telephony model is ideal if you have already built an Amazon Connect contact center?

The ideal telephony model in the context of having an existing Amazon Connect contact center is the option that incorporates Service Cloud Voice with Partner Telephony from Amazon Connect. This choice aligns seamlessly with the infrastructure already established. By leveraging the existing capabilities and integrations of Amazon Connect, organizations can take full advantage of the features and functionalities available within the Salesforce ecosystem while maintaining their current contact center operations.

Using Service Cloud Voice with Partner Telephony from Amazon Connect allows for optimized performance, as this setup facilitates direct integration between Salesforce and Amazon Connect. It enhances agent productivity through unified agent interfaces, improves data synchronization, and enables seamless call management functionalities.

In contrast, the other options, such as Service Cloud Voice with Google Cloud, Twilio, or general Partner Telephony, would not leverage the investments and capabilities that are already part of the Amazon Connect system. Each of those alternatives would potentially require additional integration efforts and may not provide the same level of synergy that is possible with Amazon Connect, thus making the selected answer the most efficient and effective choice.