Which setting is typically configured to adjust customer service availability in Amazon Connect?

The setting that is typically configured to adjust customer service availability in Amazon Connect is the Hours of operation. This defines the specific times during which agents are available to take calls, ensuring that customer service is aligned with business hours or operational capabilities. By adjusting these hours, organizations can effectively manage their resources and provide service when it's most needed, enhancing customer satisfaction.

This concept is crucial as it directly impacts the responsiveness of the service team and ensures that customers know when they can expect to reach a representative. While other settings like workforce management can influence how efficiently agents are utilized, they do not specifically dictate when those agents are available to respond to customer inquiries. Similarly, system status pertains to the overall health of the service platform and call center routing relates to directing calls to the right agents, both of which do not define the availability of customer service itself.