Which of the report parameters are not available in real-time metrics?

The correct choice indicates that groupings are not available in real-time metrics. Real-time metrics typically focus on immediate, actionable data that allows supervisors and managers to monitor the current state of operations, such as agent performance, queue statistics, and call duration.

Groupings, on the other hand, refer to classifications or categorizations of data that can be utilized to analyze trends or performance over a specific period, but they might not reflect instant metrics. This distinction is essential because real-time metrics are designed to present live operational data rather than more analytical or historical groupings, which are more suited for reporting and dashboards post-analysis rather than current, actionable insights.

Understanding this, one can distinguish between what constitutes immediate performance indicators in a call center environment versus more analytic groupings that are useful for long-term evaluations.