Which of the following is NOT a type of metric provided by Amazon Connect?

Amazon Connect offers a variety of metrics that assist businesses in monitoring and optimizing their contact center performance. Among these, network bandwidth metrics are not typically classified as a type of performance metric provided by Amazon Connect. Instead, the platform focuses on metrics that directly impact call center operations and agent performance.

CTR-driven metrics relate to click-through rates and are essential for understanding customer engagement. Agent activity-driven metrics provide insights into the actions and productivity of agents, helping management to assess performance and identify areas for improvement. Service level metrics are critical for evaluating the effectiveness of the contact center in meeting customer needs, such as response times and the number of calls answered within a specific timeframe.

In contrast, network bandwidth metrics would pertain more to the technical performance of the network itself rather than providing direct insights related to contact center operations or customer interactions within Amazon Connect. Therefore, they do not fit within the defined categories of metrics that Amazon Connect provides for enhancing service and performance in a user-friendly manner.