Which method can help to keep agents motivated in Service Cloud Voice?

Implementing leaderboards and achievement badges is a highly effective method to keep agents motivated in Service Cloud Voice. This approach leverages gamification, which taps into agents' competitive nature and encourages them to strive for performance excellence. By displaying leaderboards, agents can see how they rank against their peers, fostering a sense of competition and drive to improve their performance. Achievement badges serve as recognition for completing specific tasks or reaching milestones, providing agents with tangible rewards that boost morale and incentivize high-quality customer service delivery.

This recognition not only enhances individual motivation but also cultivates a healthy team culture where agents feel valued for their contributions. This method encourages continual engagement and participation, as agents are more likely to push themselves to achieve higher performance and earn accolades.

In contrast, grouping agents into teams could enhance collaboration but does not inherently boost individual motivation or performance on its own. Limiting customer interactions may reduce stress, but it doesn't actively enhance motivation. Similarly, reducing call volume expectations might alleviate pressure, yet it does not actively engage agents or encourage them to improve their skills and performance as implementing leaderboards and achievement badges does.