Which feature enhances the focus of agents during customer interactions in Service Cloud Voice?

The feature that enhances the focus of agents during customer interactions in Service Cloud Voice is call logging and automatic transcription. This functionality allows agents to concentrate on the conversation with customers rather than being distracted by note-taking or manually documenting the details of the interaction. With automatic transcription, the system captures the dialogue in real-time, preserving important information and insights from the call. This not only ensures that agents can engage fully with customers but also provides a valuable record that can be referenced later for quality assurance, training, and follow-up purposes. As a result, agents can deliver a more personalized and effective service experience without the burden of additional administrative tasks during the call.

In contrast, automated response systems might streamline initial customer interactions, but they don't directly enhance agent focus during live conversations. Live customer feedback tools gather insights post-interaction but do not assist agents during the call itself. Manual data entry systems distract agents by requiring them to input information actively, which can detract from their concentration and the overall quality of the customer interaction.