When setting up Voice in a sandbox, what is automatically created for you?

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When setting up Voice in a sandbox, an Amazon Web Services (AWS) subaccount and an Amazon Connect instance are automatically created to facilitate the integration of voice capabilities within the Service Cloud environment. This automatic setup is essential for enabling communication features, as Amazon Connect is the core component that handles telephony services, allowing users to manage contact center interactions seamlessly.

The creation of an AWS subaccount is significant because it helps to manage billing and permissions specific to the resources used in the sandbox environment, ensuring that users have a dedicated and contained space for testing and development. The Amazon Connect instance further enables businesses to configure their contact center settings, create routing profiles, and manage interactions without needing to set up these components manually, thereby streamlining the initial setup process.

Other options mention services that don’t directly pertain to the primary functionalities of setting up Voice within the context of Service Cloud. For example, an AWS region is a geographic area where AWS data centers reside, and while it is an underlying aspect of AWS infrastructure, it does not directly relate to provisioned resources for Voice. Likewise, AWS Lambda functions, CloudFormation templates, and EC2 instances serve different purposes in cloud architecture and are not automatically set up specifically as part of the Voice setup process in a

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