When setting the hours of operation of the Amazon Connect contact center, what is the default configuration?

The default configuration for the hours of operation of the Amazon Connect contact center is set to be 24 hours a day. This means that the contact center is always available, allowing customers to reach out for support at any time, regardless of the time zone or hour of the day. This is particularly advantageous for businesses that have a global customer base or for those that may need to accommodate callers outside of traditional business hours. By defaulting to a 24/7 availability, Amazon Connect ensures that all customer interactions can be handled promptly, enhancing customer experience and satisfaction.

The other configurations suggest more limited availability, which would not apply as a default setting, since Amazon Connect is designed to provide comprehensive customer service support at all times.