What types of integrations are typically associated with Service Cloud Voice?

Service Cloud Voice is designed to integrate various systems that enhance customer service operations and streamline workflows. The correct answer highlights the integration of CRM systems, workforce management tools, and chat services as essential components.

CRM systems are crucial because Service Cloud Voice is built to enhance the customer support experience by enabling agents to access all relevant customer information in one place. This leads to more informed conversations and quicker resolutions.

Workforce management tools are integrated to optimize resource allocation, allowing businesses to manage staffing levels prudently based on call volume and service demand, which ultimately improves service efficiency and customer satisfaction.

Chat services are also essential as they enable omnichannel support, allowing customers to interact with businesses through various communication methods, including live chat, thereby providing a cohesive customer experience across channels.

Integrating these specific types of systems ensures that Service Cloud Voice users can provide a seamless, efficient, and responsive service to customers, which is crucial in today's fast-paced business environment. The other options include tools that, while useful, do not align as closely with the core functions and objectives of Service Cloud Voice.