What primary action is enabled by the screen pop feature in Service Cloud Voice?

The screen pop feature in Service Cloud Voice is designed to enhance the agent's ability to provide immediate and personalized service by automatically displaying relevant customer information when a call is connected. This means that as soon as the call begins, the agent is presented with details about the customer, such as their previous interactions, account information, or specific inquiries they may have had. This immediate access to pertinent data enables agents to engage effectively with customers from the outset, improving the overall customer experience and reducing the time spent gathering information during the call.

The other options do not accurately describe the primary function of the screen pop feature. While faster call connections, seamless transfers, and recording calls are important aspects of customer service functionality, the core benefit of screen pop is specifically focused on providing real-time customer context to the agent, thereby facilitating a more informed and efficient interaction.