What must be set up to allow supervisors to access Voice Call Recording records?

To allow supervisors to access Voice Call Recording records, establishing a role hierarchy is essential. The role hierarchy defines the reporting structure within the organization, allowing users in higher roles to gain visibility and access to data owned by users in lower roles. In the context of accessing Voice Call Recording records, supervisors typically hold a higher position in the role hierarchy compared to the agents or team members making the calls. This structure ensures that supervisors can monitor and review call recordings for their team, enhancing oversight and quality assurance.

By implementing a proper role hierarchy, organizations can facilitate data access appropriately, ensuring that only the right individuals have visibility into sensitive information like call recordings, which can be crucial for performance evaluation and training purposes.