What may cause periodic connection errors with Amazon Connect?

Periodic connection errors with Amazon Connect can be primarily attributed to network contention. This refers to situations where multiple devices or applications are competing for the same network resources, which can lead to bandwidth congestion. When network contention occurs, the quality and stability of the connection can be severely affected, resulting in dropped calls, latency issues, or even complete connection failures.

For a service like Amazon Connect, which relies heavily on a stable internet connection for voice communications, the impact of network contention is particularly significant. A robust and stable network connection is critical for maintaining seamless operations and ensuring that agents can connect to clients without interruptions.

While other factors like agent training or browser compatibility can influence overall performance and user experience, they do not directly cause connection errors in the same way that network contention does. Connection errors are primarily associated with issues in the network infrastructure, making network contention the most relevant choice in this context.