What is the minimum network bandwidth required for an agent workstation?

The minimum network bandwidth required for an agent workstation in the context of Service Cloud Voice is 100 Kbps. This specification ensures that agents have sufficient bandwidth to handle voice calls effectively without significant latency or quality degradation. At this bandwidth, agents can maintain quality audio communication, which is crucial for effective customer service interactions.

Having a minimum standard like this helps organizations ensure that their agents can operate efficiently, minimizing interruptions and maintaining a smooth flow in conversations with customers. This foundational requirement allows for better overall performance in a cloud-based voice environment, ensuring that the necessary data packets for voice communications are transmitted smoothly and quickly.

Higher bandwidth options, while beneficial, are not essential for the basic operational needs as specified in the standards for agent workstations, which allows organizations to tailor their infrastructure investments based on the requirements of their specific call center environments.