What is the first step in porting an existing phone number to Amazon Connect?

The first step in porting an existing phone number to Amazon Connect is to raise a case with Amazon. This is essential because the porting process requires coordination with Amazon to ensure that all necessary information is gathered and that the request is handled correctly. Raising a case helps to facilitate the transfer by allowing the service provider to confirm eligibility, check for any potential issues, and manage the technical aspects of the porting process.

Developing a support case streamlines the communication with Amazon and ensures that all procedural requirements are followed, thereby laying the groundwork for a smooth transition for the business and its customers. It is crucial as it initiates the official process that is needed before any other steps can be effectively taken, such as notifying customers or making changes to settings.