What is one of the types of telephony models available with Service Cloud Voice?

Service Cloud Voice with Amazon Connect is a prominent telephony model available for integration with Salesforce Service Cloud. This model allows organizations to harness the Amazon Connect's robust cloud-based contact center capabilities, which include features like real-time analytics, automatic call distribution, and interaction routing. By utilizing Amazon Connect, businesses can offer a seamless experience to their customers, integrating telephony capabilities directly within the Salesforce platform for better customer engagement and interaction management.

The model supports enhanced functionality, such as easy setup and scalability, allowing teams to adapt and grow their contact center solutions as needed. This option also enables organizations to leverage Amazon Web Services (AWS) reliability and scalability, giving them the flexibility to meet changing demands and various customer service scenarios. Overall, Service Cloud Voice with Amazon Connect is an effective choice for organizations aiming to optimize customer service through integrated telephony solutions.