What is a recommended method for enhancing the security of call recordings and transcripts?

Enabling encryption is a recommended method for enhancing the security of call recordings and transcripts because it protects the data by converting it into a secure format that can only be accessed and understood by authorized users with the correct decryption key. This ensures that even if the recordings or transcripts are intercepted or accessed without permission, they cannot be deciphered or misused.

Encryption addresses several security concerns by safeguarding sensitive information during storage and transmission, making it much more challenging for unauthorized individuals to gain access to the actual content of the recordings. Organizations dealing with confidential communications, such as customer calls, must prioritize encryption as part of their security protocols to comply with regulations and protect customer privacy effectively.

In contrast, storing recordings locally on an agent's device could expose them to risks if the device is lost or compromised. Limiting access to specific employees adds a measure of control but doesn't secure the data itself. Deleting recordings after 30 days can mitigate risks associated with long-term storage but does not protect the data while it exists. Allowing encryption enhances security from the moment the recording is created until it is eventually deleted.