What happens if you refresh the browser during an active call in Service Cloud Voice?

When you refresh the browser during an active call in Service Cloud Voice, the audio is disconnected. This is due to the way browser-based applications function. When a refresh is initiated, the session in the browser is effectively reset. As a result, any ongoing audio streams, including those during a call, are interrupted. This action disrupts the established connection between the call and the user's interface, thereby causing the audio to be cut off immediately.

Maintaining an active call typically requires a persistent connection, and refreshing the browser breaks that connection. Therefore, the impact of refreshing on the call's audio is an essential aspect of understanding how to manage calls using browser-based technology effectively.