What feature allows agents to quickly bring up customer information during a call?

The feature that allows agents to quickly bring up customer information during a call is screen pop functionality. This capability is designed to enhance the agent's efficiency by automatically displaying relevant customer data on their screen as soon as a call is connected. This means that agents don't have to search for information manually, which can save valuable time during the interaction and lead to a more focused and personalized customer experience.

By utilizing screen pop functionality, agents have immediate access to contextual information, including previous interactions, purchase history, and account details, right as the call starts. This not only improves the quality of support provided but also boosts the overall productivity of the call center by streamlining the process of information retrieval.