What does the Single Sign-On (SSO) Connected App do?

The Single Sign-On (SSO) Connected App streamlines the user experience by allowing users to log in to Voice and the associated Amazon Connect instance seamlessly. This integration facilitates a more efficient workflow, as users do not need to manage multiple credentials for different systems. By using SSO, once a user authenticates through their primary identity provider, they automatically gain access to Voice features and their Amazon Connect environment without additional logins, enhancing convenience and productivity.

The functionality of the SSO Connected App plays a critical role in ensuring secure access while simplifying the user experience. It promotes higher adoption rates of the platform by reducing the barriers to entry associated with managing multiple passwords or navigating complex login procedures.