What does the "Knowledge Base" integration allow agents to access?

The "Knowledge Base" integration is designed specifically for agents to access a repository of helpful articles, solutions, and information during customer interactions. This capability is crucial for providing accurate and timely assistance to customers, enabling agents to quickly retrieve information on common issues, troubleshooting steps, or detailed explanations about products and services. By having immediate access to curated knowledge, agents can enhance their efficiency, improve the customer experience, and reduce call handling times. This resource becomes particularly valuable in complex scenarios where specific, detailed information is needed to resolve inquiries effectively.

While other integrations mentioned may provide valuable insights and tools for agents, they do not focus on the immediate retrieval of knowledge-based articles and solutions that can directly assist during a conversation with a customer.