What does enabling encryption for call recordings and transcripts help protect against?

Enabling encryption for call recordings and transcripts is primarily aimed at protecting sensitive information from unauthorized access. When data is transmitted or stored, encryption scrambles the information, making it unreadable without the corresponding decryption key. This means that even if malicious actors manage to intercept or access the files, they would not be able to understand the contents without the proper authorization.

This level of security is crucial in maintaining the confidentiality of customer interactions, especially when these calls may involve personal information, financial details, or proprietary company data. By securing call recordings and transcripts with encryption, organizations ensure compliance with data protection regulations and build trust with customers by safeguarding their sensitive information.

Other options, while important in different contexts, do not directly address the primary purpose of encryption in relation to call recordings and transcripts. For instance, while encryption can help mitigate risks related to data loss indirectly by securing access, its main function is to restrict unauthorized access to the data itself. Similarly, encryption does not influence call duration or cause system downtime.