What channels does Service Cloud Voice support?

Service Cloud Voice is designed to provide a comprehensive, unified platform that integrates voice communication capabilities with digital channels and telephony systems. The correct option emphasizes that it supports voice calls as well as various digital communication methods such as chat, email, and social media interactions.

By incorporating these capabilities, Service Cloud Voice enables organizations to streamline customer interactions across multiple channels into a single interface. This integration enhances the customer service experience, allowing agents to handle issues more efficiently and effectively regardless of the communication medium. The ability to connect with telephony providers further extends its functionality, enabling businesses to utilize their existing phone infrastructure while benefiting from advanced features offered by Service Cloud Voice.

This holistic approach to customer communication is a cornerstone of Service Cloud Voice, ensuring that agents have all the necessary tools and information at their disposal to provide exceptional service.