What can agents do with the "Click-to-Dial" functionality?

The "Click-to-Dial" functionality allows agents to initiate calls directly from the Salesforce interface with a simple click on a phone number. This feature streamlines the calling process, making it more efficient for agents as they do not need to manually dial phone numbers. Instead, they can quickly connect with customers or clients, which enhances productivity and improves the overall customer service experience.

Other options may describe functionalities that are useful in a customer service environment but do not directly relate to the core purpose of "Click-to-Dial." For instance, recording calls automatically or sending text messages while on a call are features that may enhance communication, but they are not part of the Click-to-Dial functionality itself. Scheduling meetings through email is also a separate task that may be conducted within Salesforce but does not pertain to the dialing capability being described. Thus, the ability to initiate calls directly from the Salesforce interface accurately defines the essence of the "Click-to-Dial" functionality.