What can administrators adjust to manage voice interactions effectively in Service Cloud Voice?

Administrators can manage voice interactions effectively in Service Cloud Voice by adjusting call routing rules, user permissions, and integration settings.

Call routing rules are critical as they determine how incoming calls are directed to agents based on various factors such as agent availability, skill set, and workload. This ensures that calls are handled by the most suitable agents, improving customer satisfaction and efficiency in call handling.

User permissions are vital in ensuring that agents have the appropriate access to features and data necessary to assist customers effectively. These permissions can restrict or allow certain functionalities, ensuring compliance and security within the system.

Integration settings play a significant role as well, as they connect Service Cloud Voice with other applications or systems, enabling a seamless experience for both agents and customers. Proper integration allows for real-time access to customer data, historical interaction records, and other relevant information that can enhance the quality of service provided.

The other options do not directly address the management of voice interactions. While call pricing models and customer feedback channels are important for overall service strategy, they do not specifically relate to the operational management of voice interactions within the platform. Additionally, agent training schedules and marketing strategies, while key to overall service quality and customer acquisition, do not pertain to the real-time management of voice call activities