What benefit does the modular approach to Contact Flows provide?

The modular approach to Contact Flows significantly simplifies the testing and maintenance process. By breaking down complex Contact Flows into smaller, manageable components or modules, organizations can independently test and update each module without affecting the entire flow. This modularity enables teams to identify issues more quickly, implement changes with less risk of disrupting other elements, and enhance overall efficiency in both development and operation.

In essence, when a contact flow is structured in a modular fashion, it allows for targeted adjustments and troubleshooting. This is particularly beneficial in dynamic environments where contact strategies may need to adapt frequently based on evolving customer needs, feedback, or business objectives. This streamlined approach ultimately leads to enhanced agility in managing contact flows and improving the customer experience.