What are the prerequisites for implementing Service Cloud Voice?

The correct answer emphasizes the necessity of having both a Salesforce Service Cloud license and a compatible telephony provider to effectively implement Service Cloud Voice.

A Salesforce Service Cloud license is essential because Service Cloud Voice is built to enhance customer service operations within the Salesforce ecosystem. This license provides the necessary framework and access to the tools and functionalities that Service Cloud offers, allowing agents to manage interactions, cases, and customer data seamlessly.

Additionally, a compatible telephony provider is crucial because Service Cloud Voice integrates telephony systems with Salesforce, enabling voice functionalities directly within the service platform. This integration allows for features like real-time call handling, intelligent routing, and seamless customer interactions, which are central to the service experience.

Without either element, the implementation process would lack the fundamental components required for a functional and integrated voice solution within the Salesforce environment.