How many contact centers can a user be assigned to in the system?

A user can be assigned to only one contact center in the system. This design choice helps ensure that user roles and responsibilities are clearly defined and that the management of resources within the contact center operates smoothly. Assigning multiple contact centers to a single user could lead to confusion in tracking performance, managing workflows, and maintaining accountability. By having a one-to-one assignment, the system allows for better focus and efficiency within a single contact center environment. This structure also simplifies reporting and analytics, as the data remains consolidated for each specific contact center linked to the user.