How does Service Cloud Voice ensure data security during calls?

Service Cloud Voice ensures data security during calls primarily by utilizing encryption and secure data handling practices. Encryption protects the data being transmitted between the caller and the agent, preventing unauthorized access or interception of sensitive information during the call. Secure data handling practices further enhance security by ensuring that data is processed, stored, and transmitted in a manner that complies with industry standards and regulations. This comprehensive approach to securing data mitigates risks and safeguards customer information, which is crucial in maintaining trust and compliance in communication.

While physical security measures in call centers, limitations on access to call recordings, and conducting regular security audits contribute to an overall security framework, the direct methods of encryption and secure handling of data during the call are fundamental to protecting the integrity and confidentiality of the communication in real-time. This makes the focus on encryption and secure data practices the most pertinent factor in ensuring data security during calls.